As we are a fully managed home care company, the service you receive from Ashridge Home Care is fully regulated by the Care Quality Commission for England.
THE HIGHEST STANDARDS
Rated outstanding for caring
Our Care Quality Commission (CQC) registration demonstrates our commitment to transparency and quality.
We are dedicated to the highest quality care, and the CQC standards drive the best possible experience for the families that we care for and support.
The fact that we are a regulated service provides peace of mind for our clients.You can rest assured that:
- Independent inspections are being conducted by the CQC
- You have a formal channel to provide feedback on our service. Please feel free to contact the CQC about the service we provide. You can praise where you’ve experienced exceptional care or highlight any poor care if you experience anything you’re not happy
- We must adhere to many CQC standards in order to maintain our registration
- Our carers are vetted and checked through a robust recruitment process that complies with the regulations (application form, interview, a minimum of two references, fully-enhanced DBS check).
- The staff you work with have been trained in compliance with the Care Certificate. This means that our carers and staff are trained to a nationally recognised standard before they work unsupervised with our clients.
- Our staff benefit from ongoing supervision, development meetings to discuss their work, appraisals, direct observations, and training.
- All our staff are well-supported in their role. They undergo regular meetings with their manager and can further their development by attending training on specialist areas such as dementia care.
Ashridge Home Care has been rated as Outstanding in the Caring Category by the Care Quality Commission (CQC). With an overall rating of Good in all other categories for being safe, effective, well-led and responsive to peoples needs, following an inspection in July 2019.
HOW IT WORKS
What is the process for arranging home care?
Arranging live-in care or visiting care shouldn’t be a difficult task, which is why we’ve made the process simple.
All you need to do is fill in the form or give us a call on 01494 917 344.
We’ll then get in touch with you to discuss your loved one’s needs before assigning a dedicated care manager to visit their home and create a specialised care plan. You’re under no obligation to move forward with this plan. We always make sure that everyone’s on board before proceeding. Once the tailored care plan is in place, we’ll assign a carer who we feel best aligns with your loved one’s personality and requirements.
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