Ashridge Home Care is taking additional measures to cope with the possibility of a Coronavirus (COVID-19) Outbreak.

Ashridge Home Care Coronavirus (COVID-19) Business Continuity Plan

Dear friends, clients and carers at Ashridge Home Care,

“As I am sure you can imagine Coronavirus has been at the top of our agenda this week, as the crisis seems to be escalating we want to reassure you that we are taking measures to do our best to tackle the problem.” Trudi Scrivener | Founder of Ashridge Home Care Ltd

We are carefully monitoring which countries our carers are travelling to and from. Particularly those who provide live in care to our clients. We are trying to reduce the amount of moving around the carers have to do and this might mean some changes to your care arrangements but we hope it won’t be too disruptive. We will do everything we can to make sure we can minimise any risks around transmitting the virus.

You may also want to consider visitors to your home, perhaps ask that everyone follows the NHS guidelines and anyone who has travelled to affected areas or has come in to contact with someone with Covid-19, should stay away.

Ashridge Home Care are committed to providing a safe environment for our employees to operate in and continue providing safe care for our clients, to the best of our ability.

Currently, we are operating as normal and a considerable amount of work has been undertaken in recent weeks to review our systems of prevention and recovery to ensure that it will cope with the possibility of a Coronavirus (COVID-19) outbreak either with our employees or our clients. We are now taking increased measures to maintain business continuity and protect the health of our employees and our clients.

In terms of controlling the infection, we have prepared guidance for our team that includes guidance on personal health protection and actions that will be taken within the Company to minimise the spread of the disease. Most importantly the minimised physical contact with other people and the washing of hands frequently with warm water and soap. We have also distributed and advised the use of gloves, and hand sanitisers for our employees.

We are currently taking the following measures of precaution:

  • We have shared best practice health tips with our team and continue to keep them updated on a regular basis.
  • Our employees will enrol onto a mandatory Infection Control refresher training.
  • PPE stocks are being well managed and maintained; our office location is regularly sanitised.
  • We are only accepting the minimum number of visitors to our office; this is to minimise the risk of infection within the office and subsequent contraction from our visiting employees.
  • Continuity of service, even when children are off school due to school closures our employees will seek appropriate child care arrangements so their schedule is not affected.
  • Hand Shaking, advice is to restrict unnecessary physical contact with other people.
  • Touching the face, the virus can be contracted through the mouth, nose and eyes, minimising contact in these areas is advised.
  • Carers travelling from high risk areas will be asked to remain at home for the a 14-day precautionary period before commencing a placement with our clients.
  • Carers will be asked to sign a declaration of their recent travel and planned travel to enable a risk assessment to be carried out, implementing precautionary isolation where necessary.
  • Live-in care handovers will be reduced to a minimum wherever possible to minimise entry to client homes.
  • COVID-19 shows specific symptoms. To help minimise the potential for incorrect self-diagnosis which could lead to staff unnecessarily quarantining themselves we have widely supplied information on symptoms.
    • a cough
    • a high temperature
    • shortness of breath
  • Specialist PPE will be sought and distributed to any employee supporting a client that have contracted COVID-19. Special isolation measures will be put in place in the event of a client contracting COVID-19.
  • No precautionary closure – Ashridge Home Care will remain open and continue business as normal unless the office team are directly impacted by COVID-19.

Read commonly asked questions about coronavirus (COVID-19) on Public Health England’s blog.

While we continue our work as usual, we are preparing for different scenarios, including the possibility of increased working hours for our carers and remote working for our office team. Using our cloud-based care management software we are prepared to manage business continuity challenges virtually.

In the event of an outbreak directly affecting our care team, care visits will be prioritised and distributed across the working employees.

We believe in our ability to keep the service running with minimal disruption.

We will continue to meticulously monitor news from the World Health Organization, among other sources and guidelines, and are committed to reassessing the situation and adjust our plans accordingly.

[ More advice on the use of medical masks in communities, at home and at health care facilities in areas that have reported outbreaks caused by the 2019 novel coronavirus (2019-nCoV). ]


If you have any questions please do not hesitate to get in touch.

With over 30 years’ experience of delivering personalised care to people in their own homes, we know that providing the very best care is about finding the right people who genuinely care about helping and getting things right for you. We are regulated and inspected by the Care Quality Commission, trusted and endorsed by leading charities and medical professionals, as well as awarded by care industry bodies.