Latest Information on Covid-19, including updates on how we are protecting our clients and carers.


Care at home during covid19

COVID-19 continues to remain a high priority  at Ashridge Home Care and we are taking every effort possible to keep people safe. The operations team meet daily via video conference to review our plans and to make sure everyone working in our team is equipped and supported. Live-in home care has proved to be the safest option for people right now, one to one care in the safety of ones home.

Since our last public announcement and following latest government instruction in relation to COVID-19 we took the decision to enforce remote working for our office team and closed the office.  This ensures we can make sure that we are all isolating as much as possible and only our direct front line carers are in contact with clients.  We are slowly opening up our office and from August there will one person in the office each day.

Our service has continued without disruption, all calls have been answered as normal by an office team member and this will continue.  For AHC, it is business as usual and we continue to assess new clients requiring care, although we have tightened up how we do that.

We will continue to recruit new carers for our team, and we will continue to support our existing clients and carers throughout what is a very uncertain time.

Training our new staff and updating our existing teams is vital and we have opted for virtual training and support of new and existing carers.  We are meeting carers for support and supervision outside whenever possible and always observing a 2m distance.

We will continue to monitor quality but this will mainly be carried out virtually, using carer notes, telephone calls to carers, family members, the client and their representatives. If our carers need support we are visiting only when necessary and always observing as much distance as possible, at least 2 meters and always wearing appropriate PPE.

We are providing PPE (personal protective equipment) to carers including masks, gloves, aprons and shoe covers, as well as anti bacterial handwash and spray.

Other additional measures we are taking to reduce any risks of infecting our vulnerable clients:

  • Live in carers isolated with their client
  • Reducing handover between carers
  • Reducing numbers of people into the home
  • Only one carer visiting each client
  • Volunteers supporting with shopping and urgent tasks.
  • 24 hour phone line for concerned relatives
  • We are screening all carers returning from overseas, each carer will complete a declaration to confirm they have been isolating for 14 days ahead of their journey to the UK. Any carer that has not isolated for 14 days ahead of their journey will be asked to delay their return
  • Live-in carers are wearing PPE for travel
  • Not using public transport in the UK – being collected by one of our employees and both wearing full PPE for the entire journey
  • Testing for Covid-19 on arrival to UK
  • 14 day quarantine with client using full PPE

We are facing unprecedented times. And evidence from around the world shows clearly that it is older people, especially from the age of 70 upwards, who are most likely to become very seriously ill and even die if they contract Covid-19 and we are here ready to do whatever we can to prevent that from happening and provide one to one care and support to all our clients.

We want to thank the communities we work in who have provided an overwhelming show of support.

Live in care is the safest care solution during a crisis - covid19

If you, or a loved one, are facing the emotional decision of finding the right elderly care, it is important to reach out in times of need, remember that there is support out there for you.

Find out about the many benefits of live-in care, including information on how the service provides bespoke senior care focused on the needs of the individual receiving care in their own home.