COVID-19 continues to be dominating our days at Ashridge Home Care and we are taking every effort possible to keep people safe. The operations team meet daily to review our plans and to make sure everyone working in our team is equipped and supported. Live-in home care is the safest option for people right now, one to one care in the safety of ones home.
Since our last public announcement and following latest government instruction in relation to COVID-19 we took the decision to enforce remote working for our office team, allowing only one person daily to be office based. This ensures we can make sure that we are all isolating as much as possible and only our direct front line carers are in contact with clients.
Our service will continue without disruption, all calls will be answered as normal by an office team member. For AHC, it is business as usual and we will continue to new assess clients requiring care, although we have tightened up how we do that.
We will continue to recruit new carers for our team, and we will continue to support our existing clients and carers throughout what is a very uncertain time.
Training our new staff and updated our existing teams is vital and we have opted for virtual training and support of new and existing carers.
We will continue to monitor quality but this will be carried out virtually, using carer notes, telephone calls to carers, family members, the client and their representatives.
We are providing PPE (personal protective equipment) to carers including masks, gloves, aprons and shoe covers, as well as anti bacterial handwash and spray.
Other additional measures we are taking to reduce any risks of infecting our vulnerable clients:
- Live in carers now isolated with their client
- Reducing handover between carers
- Reducing numbers of people into the home
- Only one carer visiting each client
- Volunteers supporting with shopping and urgent tasks.
- 24 hour phone line for concerned relatives
We are facing unprecedented times. And evidence from around the world shows clearly that it is older people, especially from the age of 70 upwards, who are most likely to become very seriously ill and even die if they contract the novel Covid-19 and we are here ready to do whatever we can to prevent that from happening and provide one to one care and support to all our wonderful clients.
We want to thank the communities we work in who have provided an overwhelming show of support.
Together we can get through this.